Politique de confidentialité

Introduction

At HAMAC CONCEPT, we respect the privacy of our users and are committed to protecting the personal information you share with us when using our website www.hamac-concept.com and the associated services. We ensure that your personal data is processed in accordance with applicable law, including the General Data Protection Regulation (GDPR) and the French Data Protection Act (Loi Informatique et Libertés).

This privacy policy aims to inform you transparently about the collection, use, retention, and protection of your personal data. By using our services, you agree to the practices outlined in this policy.

1. The Information We Collect

We collect various categories of personal data when you use our website www.hamac-concept.com:

Identification Data: Name, surname, email address, phone number, postal address.
Navigation Data: IP address, browser type, pages visited, duration of visit.
Transactional Data: Purchase history or service requests.
Other Data: Any information you provide directly through contact forms, service requests, or support.

2. How We Collect Your Data

We collect your data in several ways:

Directly from You: When you fill out a contact form, subscribe to our newsletter, or make a service request or purchase.
Automatically: Through cookies and similar technologies (see our Cookies section below).
From Third-Party Sources: If you contact us via social networks or third-party services, we may collect certain information through those channels.

3. Why We Collect Your Data

The personal information we collect is used for the following purposes:

To provide our services (order management, customer support, etc.).
To improve user experience (site navigation analysis, service customization, etc.).
To send you information about our products and services (including our newsletter, if you have consented).
To ensure the security of our site and prevent fraud.
To comply with our legal and contractual obligations.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds, in accordance with the GDPR:

Consent: When you provide explicit consent for certain activities, such as receiving newsletters or collecting data through cookies.
Contract Execution: To process your orders, service requests, or any other contractual relationship.
Legal Obligations: We may process your data to comply with legal or regulatory obligations.
Legitimate Interests: To improve our services, ensure site security, and prevent fraud.

5. Sharing Your Data

We are committed to not selling, renting, or sharing your personal data with third parties, except in the following cases:

Service Providers: We may share your data with third-party service providers who help us deliver our services (hosting, technical support, payment processing).
Legal Obligations: In response to a request from a legal authority or to comply with applicable laws or regulations.
Advertising: We may share anonymized (non-personal) data with advertising partners to present you with relevant offers.

6. Retention of Your Data

We retain your personal data only for as long as necessary to achieve the purposes for which it was collected and in accordance with applicable laws.

Data related to orders and transactions may be retained for up to 10 years due to tax and accounting obligations.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

However, no security system is completely invulnerable, and while we strive to protect your data, we cannot guarantee absolute security.

8. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

Right of Access: You can obtain a copy of the personal data we process about you.
Right to Rectification: You can request the correction of inaccurate or incomplete data.
Right to Erasure: You can request the deletion of your personal data under certain conditions.
Right to Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
Right to Object: You can object to the processing of your personal data for legitimate reasons.
Right to Restrict Processing: You can request the restriction of processing your data in certain cases.
Right to Withdraw Consent: If the processing of your data is based on your consent, you can withdraw it at any time.

To exercise your rights, you can contact us at the following address:
Email: info@hamac-concept.com
Address: 25 rue Nationale, 66200 Elne, France

9. Cookies and Similar Technologies

We use cookies to improve the user experience on our site. Cookies are small text files stored on your device that collect information about your browsing.

You can configure your browser to accept or reject cookies. You can also delete cookies already stored on your device.

For more information, please refer to our Cookie Policy.

10. Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time. In the case of significant changes, we will post a notice on our website. We encourage you to regularly check this page for updates.

11. Contact Us

If you have any questions about this privacy policy or the information we collect about you, or how we use it, please contact us at:

HAMAC CONCEPT
25 rue Nationale,
66200 Elne, France
Email: info@hamac-concept.com